We are proceeding with your orders within 1 working day and shipping 5 days a week.

The dispatch is operated in Italy and shipping days may vary due to the destination country. Narcissa provides free express shipping and the waiting time is about 3 to 5 days if not earlier.*

Note that local customs delays rarely happen, but may take their place. Please, consider that the Covid-19 situation can affect the delivery time adding extra days in extreme cases.

* You can find full information about shipping here.

We do ship worldwide, typically with the UPS and Poste Italiane, but we can not offer free shipping for small orders. Therefore, to save money on shipping, we recommend choosing the UPS Access Point option and paying with PayPal to arrange the most convenient option.

Please be aware if you have to pay any customs duties because we cannot cover them.

You can find more shipping information here.

You will receive a shipping confirmation via email and/or SMS with the tracking number within 1 or 2 working days after your order is processed.

If you did not receive this please contact us by email ciao@narcissa.it.

Standard free shipping will be delivered most likely by your local postal service. Shipping is handled by UPS courier service. And since most of them do not require a signature please stay updated and track the order before arrival.

If you've made a mistake or changed your mind, you may not worry. You can cancel your order within 1 hour of placing it by contacting us via phone or email.

Please notify us as fast as possible about your actual address by email ciao@narcissa.it or phone +39 (0) 379 236 4277.

If the order has been dispatched already with local shipping you should contact your local postal services and request redirection or collect the parcel yourself. If the order has been dispatched by UPS service we will modify it on your behalf.

Please remember that we cannot issue the refund or resend the order in this case, however, we can propose alternative resolutions.

Gold plating is a thin layer of gold that bonded onto a base metal, such as brass or stainless steel. It's a popular alternative to traditional jewelry that is often unaffordable and outdated due to fast fashion's impact on society.

Since our jewelry is gold plated, as long as the layer of gold is not damaged, it is hypoallergenic. However, if the metal under is stainless steel, you may do not worry about allergic reactions. Instead, is if the metal under is brass be careful if you have had a history of allergic reactions to third metals. You can find types of metal on individual product pages.

Gold plated jewelry doesn't simply lose color by contact with water or other substances. If the base metal of the piece is stainless steel, it will not tarnish at all. However, if it is made out of brass, pay attention not to damage the layer of gold since brass can tarnish. You can find types of metal on individual product pages.

The gold layer won't wear off for approximately two years or even longer, depends on your care. For maintaining its original condition, you must limit its exposure to harsh liquids and clean it after that occurred.

Don’t forget to remove items before your regular exercises and shower. Likewise, take your jewelry off before swimming in pools, hot tubs, or the sea. We recommend putting on the jewels last to avoid direct contact with the perfumes, lotions, and hair products.

Body oils and sweat can damage jewelry in time. Prevent this by wiping it down and cleaning it when necessary. For this, you can use a mild liquid soap and hand warm water or professional jewelry cleaning solutions. Don’t scratch or rub the piece. Avoid any harsh chemicals or abrasive cleaners. It may damage the layer of metal plating, causing discoloration.

We provide detailed information about sizes of our rings in mm on their pages.

To measure your ring size follow these steps:

1. Find a piece of paper no wider than 1.4 cm (1/2 inch).

2. Wrap it around the base of the appropriate finger.

3. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.

4. Measure the length from the starting end of the paper to the pen mark.

5. Match the size with the indicated on the individual product page.

You have plenty of choices! We accept credit and debit cards such as Visa, Maestro, MasterCard, American Express, Paypal, Apple Pay, and Google Pay.

Due to certain issues we do not accept wire transfers or cash-on-delivery.

Please proceed to the link to read our Returns & Refunds Policy.

Please contact us by email ciao@narcissa.it with your order number, specifying the piece, and reason for exchange within 14 working days.

Post the parcel back in its original condition at your cost. After the items are checked we will provide an exchange or issue the refund to your original payment method.

Yes sure, please contact us via email, quoting your order number and we will provide a full VAT invoice.