Frequently Asked Questions
We usually process your orders within 1 working day and ship them during weekdays.
The dispatch is operated in Amsterdam and shipping days may vary due to the destination country. The waiting time is about 5 to 7 days if not earlier.*
Note that local customs delays rarely happen, but may take their place, especially during the holiday season.
* You can find full information about shipping here.
We ship worldwide, typically with national postal couriers or UPS.
Please be aware that you have to pay customs duties if such occur because we cannot predict and cover them.
You will receive a shipping confirmation via email and/or SMS with the tracking number within 1 or 2 working days after your order is processed.
You can track the order in live chat here as well.
If you did not receive this email please contact us via firstname.lastname@example.org.
Please notify us as fast as possible about your actual address by emailing email@example.com.
If the order has been dispatched already with local shipping you should contact your local postal services and request redirection or collect the parcel yourself. If the order has been dispatched by UPS service we will try to modify it on your behalf.
Please remember that we cannot issue the refund or resend the order in this case, however, we can propose alternative resolutions.
It's unlikely to happen, possibly you may experience a delay due to the issue of postal service.
If your tracking details have been frozen or you did not receive the parcel in 15 days period you must contact the delivery service with the tracking details.
If they are unable to find your parcel make a claim or file a report with photo/video proof. Please contact us immediately by emailing firstname.lastname@example.org.
Gold plating is a thin layer of gold that is bonded onto a base metal, such as brass or stainless steel. It's a popular alternative to traditional jewelry but is often unaffordable and outdated due to fast fashion's impact on society.
Since our jewelry is gold-plated, as long as the layer of gold is not damaged, it is hypoallergenic. However, if the metal under is stainless steel, you may not worry about allergic reactions. Instead, if the metal under is brass be careful if you have had a history of allergic reactions to third metals. You can find types of metal on individual product pages.
Gold-plated jewelry doesn't simply lose color by contact with water or other substances, unlike bijoux. If the base metal of the piece is stainless steel, it will not tarnish at all. However, if it is made out of brass, pay attention not to damage the layer of gold since brass can tarnish. You can find types of metal on individual product pages.
The gold layer won't wear off for approximately two years or even longer, depending on your care. For maintaining its original condition, you must limit its exposure to harsh liquids and clean it after that occurred.
Don’t forget to remove items before your regular exercises and shower. Likewise, take your jewelry off before swimming in pools, hot tubs, or the sea. We recommend putting on the jewels last to avoid direct contact with the perfumes, lotions, and hair products.
Body oils and sweat can damage jewelry in time. Prevent this by wiping it down and cleaning it when necessary. For this, you can use a mild liquid soap and hand-warm water or professional jewelry cleaning solutions. Don’t scratch or rub the piece. Avoid any harsh chemicals or abrasive cleaners. It may damage the layer of metal plating, causing discoloration.
We provide detailed information about the sizes of our rings in mm on their pages.
However, we recommend you to measure your ring size following these steps:
1. Find a piece of paper no wider than 1.4 cm (1/2 inch).
2. Wrap it around the base of the appropriate finger.
3. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.
4. Measure the length from the starting end of the paper to the pen mark.
5. Match the size with the indicated on the individual product page.
You do not need to measure your neck for necklaces. They are designed to fit most of us, though you can always consider the length for the purpose of layering. You can sort the length of our necklaces according to the tags:
Collar 30 cm / 12 inches
Lies flat to the neck rather than hanging freely.
Choker 40 cm / 16 inches
Sitting closely around the neck.
Princess 43-48 cm / 17-19 inches
It will fall just below the throat and sit at the collarbone.
Matinee 50-55 cm / 20-22 inches
Will fall below the collarbone or sit at or above a low neckline.
You have plenty of choices! We accept credit and debit cards such as Visa, MasterCard, American Express, Union Pay, Paypal, iDeal, Apple Pay, Shop Pay, and Google Pay.
Enter the discount code at the checkout page. Mobile users make sure to use the drop-down option to review your items first.
Be aware that multiple discount codes cannot be applied at the same time.
If you've made a mistake or changed your mind, you may not worry. You can cancel your order before it is dispatched, which is usually the next business day it by contacting us via email.
We do all possible to ensure the quality of our product in the first place.
But if this happened to you please contact us within 7 days by emailing email@example.com with your order number, and providing the picture proof of the item. We will fix the issue as soon as possible.
Have a question about our jewelry?
Reach us via chat, form, email, and Instagram Monday to Friday,
9 am—6 pm (GMT+2)